Terms of Use of the Online Store www.decollection.lv
1. Definitions
1.1. “Seller” — the online store www.decollection.lv and its owner, the limited liability company SIA DE Holding, registration No. 40203327977, which sells goods via the Website in the course of its business in accordance with these Terms of Use.
1.2. “Buyer” —
a) a natural person who is at least 18 years of age and has full legal capacity, placing an order for goods in the online store;
b) a legal person acting through an authorised person or representative that has duly registered on the Website decollection.lv.
1.3. “Parties” — the joint reference to the Seller and the Buyer who enter into a purchase agreement.
1.4. “Personal Data” — any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, an online identifier, or to one or more factors specific to that person’s physical, physiological, genetic, psychological, economic, cultural or social identity.
1.5. “Terms” — these Terms of Use of the online store decollection.lv which govern the relationship between the Buyer and the Seller with each purchase and the conclusion of a purchase agreement via the Website.
1.6. “Account” — the Buyer’s personal profile created during registration on the Website, containing the Buyer’s contact details, order history and other information related to the use of the store’s services.
1.7. “Privacy Policy” — the Seller’s internal document setting out the rules for the collection, storage and processing of Personal Data and made available on the Website. The Buyer must familiarise himself/herself with the Privacy Policy before placing an order.
1.8. “Store” — a physical retail outlet owned by the Seller (if any) located at the address specified on the Website.
1.9. “Agreement” — the purchase agreement between the Buyer and the Seller for the sale of goods, which becomes effective upon confirmation of the Order. The terms of such Agreement correspond to these Terms and are binding on both Parties.
1.10. “Order” — a request formed by the Buyer to purchase one or more goods offered on the Seller’s Website, submitted via the electronic shopping cart in a single purchase.
2. General Provisions
2.1. These Terms form an integral part of the purchase Agreement concluded between the Buyer and the Seller on the basis of an Order placed on www.decollection.lv. All provisions of these Terms are binding on both Parties. A breach of the Terms may constitute grounds for termination of the Agreement. The Agreement is of indefinite duration until terminated by either Party.
2.2. The Buyer confirms acceptance of the Terms when placing an Order by ticking the box to indicate consent to the Terms and to the Privacy Policy. From that moment, the Terms become legally binding and govern the placement and fulfilment of the Order, payment, delivery, returns, and the Parties’ liability.
2.3. By creating an Account on decollection.lv, the Buyer confirms that he/she has read and agrees to the Terms. The Terms apply to all subsequent Orders until a new version is published. The updated Terms take effect upon publication on the Website.
2.4. Only the persons specified in clause 1.2 of these Terms may make purchases on decollection.lv. The Buyer confirms that he/she is entitled to make purchases and has read the Terms of Use and the Privacy Policy.
2.5. Goods on the Website may be purchased only by registered users.
2.6. The Seller reserves the right, where necessary, to amend or supplement the Terms to comply with the requirements of the laws of the Republic of Latvia.
2.7. The Buyer undertakes to review the current Privacy Policy before placing an Order. Personal Data is processed in accordance with established security rules and applicable legal provisions.
2.8. Where the Seller sends notices or documents by e-mail, the Buyer is responsible for providing a current and accurate e-mail address.
2.9. In the event of a breach of the Terms or attempts to compromise the stability or security of the Website, the Seller may restrict the Buyer’s access to the online store’s functionality or cancel the Buyer’s registration without prior notice.
2.10. The Seller may suspend the operation of the online store temporarily or permanently by posting a corresponding notice on the Website. All Orders placed before the publication of such notice will be processed in the ordinary course.
2.11. Information on stock levels on www.decollection.lv is for informational purposes only and is updated on a regular basis. Order confirmation serves as the basis for reconciling product availability.
2.12. When posting information about goods offered on the Website, we take appropriate care to ensure accuracy and currency. However, if product characteristics change (including the description, composition, weight or other parameters), www.decollection.lv cannot guarantee the immediate update of all data on every page of the Website.
2.13. Product descriptions and images are provided for information purposes only and do not create legal obligations between the user and the Seller. The actual appearance of the goods may differ slightly from the images shown on the Website; photographs are for illustration only. The precise visual perception of goods may also vary depending on the Buyer’s device screen settings, and the Seller accepts no liability for any differences between images and the goods’ actual appearance.
2.14. The product range on the Website may change without prior notice. The Seller does not guarantee the continuous availability of any particular item in stock and reserves the right to refuse to fulfil an Order where the goods are unavailable or cannot be supplied.
3. Registration and Processing of Personal Data
3.1. To place an Order on www.decollection.lv, the Buyer must complete registration by filling in the registration form available on the Website.
3.2. The Buyer is responsible for the accuracy and currency of the information provided during registration. Where any information changes, the Buyer must update it before placing a new Order. The Seller is not liable for any loss arising from incorrect or outdated data.
3.3. When creating an Account and placing an Order, the Buyer must ensure that a valid e-mail address is provided for receiving Order-related messages, notifications and documents. The Seller is not liable where, for example, an invoice or Order confirmation is sent to the specified e-mail address but is not received by the Buyer for reasons beyond the Seller’s control.
3.4. A registered user may, at any time, amend or delete his/her data, opt out of marketing communications and delete his/her Account via the Website interface.
3.5. Following registration, the Buyer is assigned an individual password to access the personal Account and place Orders. The Buyer undertakes to keep the login credentials secure, not to disclose them to third parties and is fully responsible for all actions carried out under his/her Account. Any Order placed using these credentials shall be deemed to have been placed by the registered Buyer.
3.6. If the password is lost or forgotten, the Buyer may restore access by using the password recovery function and submitting the relevant request.
3.7. During registration the Buyer may choose whether to receive commercial (marketing) communications from www.decollection.lv. The Buyer may unsubscribe at any time.
3.8. By registering, the Buyer confirms agreement with the terms of the distance contract and gives consent to the collection, processing and storage of Personal Data to the extent necessary for the performance of contractual obligations, including but not limited to: accepting Orders, delivery, issuing accounting documents and processing refunds.
3.9. The Seller may entrust Personal Data processing and the sending of informational messages to reliable partners who comply with Latvian personal data protection laws.
3.10. Personal Data is used solely for the purposes of fulfilling the Order, communicating with the Buyer, issuing accounting documents, handling returns, administering outstanding obligations and providing access to the Website functionality. The Seller protects such data using appropriate technical and organisational security measures.
3.11. De-identified (anonymised) information that does not directly identify the Buyer may be used for statistical purposes.
3.12. For marketing analytics, Personal Data may be processed in an aggregated form that does not allow identification of the data subject.
3.13. The Seller does not disclose Personal Data to third parties except where required by law or where necessary for the performance of the distance contract.
3.14. The Buyer has the right to request information about his/her Personal Data processed by the Seller and to request rectification where the data is incomplete, inaccurate or outdated. Where there is a legal basis, the Buyer may also request temporary restriction of processing or its termination.
4. Prices of Goods
4.1. The price of a good is the amount at which the Seller offers the product to the Buyer via the online store www.decollection.lv.
4.2. Delivery charges are not included in the stated product price and are calculated separately depending on the selected delivery method and delivery address.
4.3. All prices displayed on the Website at the time of placing an Order are in euro (EUR) and include value added tax (VAT) at 21%. At the time of placing the Order, the applicable VAT rate may vary depending on the country of delivery. Goods are sold at the prices in force at the time the Buyer confirms the Order.
4.4. The Seller reserves the right to review and change product prices on the Website without prior notice. The binding price is the one shown on www.decollection.lv at the time the Order is placed and submitted. If the actual price of a product differs from the price shown at the time of ordering, the www.decollection.lv team will contact the Buyer to agree the next step. If the Buyer cannot be reached, the Order may be cancelled.
5. Buyer’s Rights
5.1. The Buyer has the right to purchase goods and order services on www.decollection.lv in accordance with these Terms.
5.2. The Buyer has the right to receive the ordered goods in accordance with the parameters confirmed during the ordering process.
5.3. If an Order cannot be fulfilled due to the Seller’s fault and the Buyer does not agree to alternative terms, the Buyer is entitled to a refund of the amount paid.
5.4. The Buyer may cancel an Order in the manner set out in these Terms.
5.5. The Buyer has the right to withdraw from the concluded Agreement in the cases and within the time limits established by law and these Terms.
5.6. Purchased goods may be returned or exchanged in accordance with the procedure set out in these Terms.
5.7. The Buyer has the right to submit claims for defects discovered in the goods within the applicable warranty period.
5.8. The Buyer also enjoys other rights provided by the laws of the Republic of Latvia, the Privacy Policy and the Terms of Use of www.decollection.lv.
6. Buyer’s Obligations
6.1. When using the online store www.decollection.lv, the Buyer undertakes to comply with these Terms, the Privacy Policy and other rules published on the Website, as well as with the applicable laws of the Republic of Latvia.
6.2. When placing an Order, the Buyer must provide correct and complete information about himself/herself and the selected goods so that the Seller can duly perform its obligations. In case of questions, it is recommended to contact the Seller by phone or e-mail.
6.3. The Buyer must pay for the ordered goods in a timely manner and accept them in the manner set out in these Terms.
7. Seller’s Rights
7.1. After receiving an Order, the Seller has the right to contact the Buyer by the telephone number or e-mail address provided to clarify Order details, including information about the selected goods or the Buyer’s data.
7.2. The Seller may refrain from starting to process and fulfil the Order until confirmed payment for the ordered goods has been received.
7.3. Claims regarding the quality or appearance of the goods may be rejected if the damage has occurred due to the Buyer’s fault and prevents the goods from being returned to the manufacturer or from further sale.
7.4. The Seller reserves the right to amend these Terms unilaterally, subject to compliance with applicable law. Amendments do not apply to Orders already confirmed and take effect upon publication on www.decollection.lv.
8. Seller’s Obligations
8.1. The Seller shall ensure the sale and delivery of goods in accordance with the Order placed by the Buyer.
8.2. To provide accurate information about the goods offered and their manufacturers, including descriptions, composition and other characteristics.
8.3. To inform the Buyer in a timely manner, including by e-mail, about any changes to delivery times where such changes arise for reasons beyond the Seller’s control (for example, delays in supply).
8.4. To review the Buyer’s submissions and claims related to the goods, delivery times or quality, and to provide a reasoned response within a reasonable time.
8.5. Where fulfilment of an Order is impossible and the Buyer does not agree to amended terms, to refund to the Buyer the amount previously paid: no later than 30 calendar days from the date the Buyer is notified of the refusal (if the goods have not yet been dispatched) or from the date the Seller receives the goods back (if the goods have been dispatched).
8.6. To use the Buyer’s Personal Data, including payment information, solely for the purposes of Order fulfilment, invoicing and performance of contractual obligations, in compliance with personal data protection laws.
9. Placing Orders
9.1. An Order on www.decollection.lv may be placed after registration by logging in to the personal Account with a username and password.
9.2. During the ordering process, the Buyer must complete the relevant form fields and provide the Personal Data necessary for proper Order fulfilment. Personal Data is processed by SIA DE Holding in accordance with the Privacy Policy.
9.3. After adding goods to the shopping cart, selecting a payment method and confirming the Order, a distance contract of sale shall be deemed concluded between the Seller and the Buyer. An Order confirmation and a link to the current Terms of Use are sent to the e-mail address specified at registration.
9.4. Information about each Order is stored in the database of the online store www.decollection.lv in accordance with the Seller’s internal Personal Data processing policy.
10. Payment
10.1. The currency used on the website is the euro. You can pay for your purchase using one of the following payment methods provided via the makecommerce.lv payment platform (Maksekeskus AS).:
— online banking (Latvia): Swedbank, SEB, Citadele, Luminor;
— online banking (Estonia): Swedbank, SEB, Luminor;
— online banking (Lithuania): Swedbank, SEB, Luminor;
— Online banking (Finland): Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästöpankki;
— payment cards: Visa, Mastercard;
— bank transfer to the Seller’s bank account.
Important: When paying via online banking, please make sure to confirm the payment and click the “Return to merchant” button to complete your order..
10.2. Personal data required to process payments is transferred to the licensed payment service provider Maksekeskus AS in accordance with applicable data protection regulations.
10.3. The sales contract comes into force once the payment has been successfully credited to the online store’s bank account.
If, for any reason, the order cannot be fulfilled, the Customer will be informed accordingly, and the paid amount will be refunded as soon as possible, but no later than 14 days from the date the notification is sent.
11. Order Fulfilment
11.1. Orders are processed on business days (Monday to Friday) from 09:00 to 17:00, excluding public holidays.
11.2. When placing an Order, the Buyer selects the preferred delivery/collection method.
11.3. Delivery costs and timeframes depend on the selected delivery method. For details, see the Delivery section.
11.4. Upon receipt of the goods, the Buyer must present the Order confirmation (e-mail or another document evidencing payment).
11.5. The Seller endeavours to fulfil every Order in full; however, where goods are unavailable or insufficient in quantity, the Seller reserves the right to cancel fulfilment of the Order, having first informed the Buyer.
11.6. An Order is deemed fulfilled at the moment the goods are actually handed over to the Buyer. Handover is evidenced by a signed delivery note, courier confirmation or another document (including electronic) certifying receipt of the goods.
11.7. From the moment of fulfilment, the Seller’s obligations towards the Buyer are deemed fully performed.
11.8. Title to, and all associated risk in, the goods passes to the Buyer upon handover to the Buyer.
12. Right of Withdrawal. Returns and Exchanges
12.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (i.e., a natural person purchasing goods for personal, non-professional or non-business purposes), he/she has the right to withdraw from the purchase Agreement concluded via www.decollection.lv within 14 calendar days from the date of receipt of the goods, without giving any reason.
Withdrawal is not possible where:
12.1.1. the goods are made to the Buyer’s specifications or are clearly personalised;
12.1.2. the goods are perishable or not suitable for return for hygiene reasons;
12.1.3. food, beverages or other goods intended for immediate household consumption have been delivered;
12.1.4. return is restricted by other provisions of law.
12.2. To exercise the right of withdrawal, the Buyer must complete and sign the return form and send it to info@decollection.lv or to the Seller’s postal address.
12.3. Please send returned goods to: SIA DE HOLDING, Vecozolu iela 13–7, Mārupe, Mārupes nov., LV-2167, Latvia.
12.4. Refunds are made within 30 calendar days from the date the returned goods are received, by transfer to the bank account specified by the Buyer. Delivery costs are not reimbursed. Cash refunds are not available.
12.5. The Buyer must ensure the safekeeping of the goods until return. If the goods have been used carelessly or not in accordance with their intended purpose, resulting in deterioration, the Seller may reduce the refund amount.
12.6. The Seller may refuse a return and decline to reimburse the price if:
12.6.1. the goods are damaged or show signs of wear;
12.6.2. the original packaging is missing or substantially damaged (except where the packaging cannot be opened without being damaged).
12.7. Returned goods must be intact, with their appearance preserved, unused, and with all labels and protective elements attached. A receipt or other proof of purchase must be enclosed and, where applicable, the user manual, warranty card and other accompanying materials.
12.8. Once the Buyer has started using the purchased goods, he/she thus confirms that the goods meet his/her expectations; such goods are no longer eligible for return.
12.9. Pursuant to section 12(11) of the Consumer Rights Protection Law of the Republic of Latvia, “the consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period”. Accordingly, decollection.lv may refuse a return if the goods are not returned in their original, undamaged packaging.
12.10. The information and images of goods published on www.decollection.lv are for information only and do not create legal obligations between the Buyer and the owner of the online store. The Seller reserves the right to change the assortment and prices without prior notice. No warranty is given that such information is accurate in all respects.
12.11. The exercise of the right of withdrawal is carried out in accordance with Cabinet of Ministers Regulations No. 255 of 20 May 2014.
12.12. The cost of return shipping is borne by the Buyer unless otherwise provided by law (for example, where non-conforming goods are supplied). If the return is made at the time of delivery, the goods are handed to the courier together with the completed withdrawal form.
12.13. Unclaimed Order
If the Buyer does not receive or collect the order from a pickup point, parcel locker, or courier within the period specified by the carrier, and the shipment is returned to the Seller, the Buyer shall be refunded the value of the goods minus the actual costs incurred for delivery and return of the shipment.
The delivery and return shipment costs shall be deducted from the refund amount.
13. Communication
13.1. The Seller communicates with the Buyer, including by sending notifications, using the contact details provided by the Buyer at registration: e-mail address and/or telephone number.
13.2. All enquiries, questions and notifications from the Buyer must be sent using the contact details listed in the Contacts section of www.decollection.lv.
14. Force Majeure
14.1. www.decollection.lv is not liable for delays, partial performance or non-performance of obligations where caused by circumstances beyond the Seller’s reasonable control, including but not limited to: natural disasters, actions of public authorities, armed conflicts, states of emergency, terrorist threats or acts of terrorism, failures of communication networks, software and technical system outages, delays by contractors or suppliers, and other events that could not reasonably be foreseen or prevented.
14.2. In the event of force majeure, the Seller will use reasonable efforts to mitigate the consequences and to resume normal performance as soon as reasonably possible.
15. Final Provisions
15.1. These Terms are prepared in accordance with the laws of the Republic of Latvia.
15.2. All legal relations between the Buyer and the Seller arising out of these Terms are governed by the laws of the Republic of Latvia.
15.3. In the event of a dispute, the Parties shall first seek to resolve it by negotiation. If no settlement is reached within 20 calendar days, the dispute shall be resolved in accordance with the procedure established by the laws of the Republic of Latvia.
15.4. If the Buyer (a natural person) does not agree with the Seller’s decision regarding a submitted claim, he/she has the right to apply to the Consumer Rights Protection Centre (PTAC) (address: Brīvības iela 55, Rīga, LV-1010; e-mail: pasts@ptac.gov.lv; tel.: +371 65452554; website: www.ptac.gov.lv), or to submit a complaint via the European Commission Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr.
