Privacy Policy

General Provisions

1. By registering on the website in order to place orders and/or subscribe to the commercial newsletter of the online store decollection.lv, the Customer provides their personal data to the Seller and gives consent to its processing in accordance with the applicable legislation, this Privacy Policy and the Terms of Use of the website decollection.lv (hereinafter – the “Policy” and the “Terms”, respectively).

2. The Seller recognises the importance of privacy and is committed to ensuring the protection of the Customer’s personal data under this Policy. This document explains the purposes for which personal data is collected and processed, the scope of such data, retention periods, security measures, as well as informs the Customer of their rights relating to the protection of personal information.

3. When processing personal data, the Seller acts in compliance with the laws of the Republic of Latvia, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR) and any other applicable legal acts governing data protection and privacy.

4. This Policy applies to any instance where personal data is provided to the Seller, regardless of the method of submission: through the website, by phone, in written form or by any other means.

5. The website uses cookies for functionality and analytics purposes. By continuing to use the website, the user agrees to the use of cookies.

Data Controller

6. The processing of personal data on the website is carried out by SIA DE Holding, registration No. 40203327977, registered office: Vecozolu iela 13-7, Mārupe, Mārupes nov., LV-2167, Latvia. For contact, please use: info@decollection.lv. This company acts as the data controller within the meaning of the EU General Data Protection Regulation (GDPR).

Categories of Data Collected and Purposes of Processing

7. In the course of customer service, the Seller may collect and process the following information: first name, last name, email address, phone number, as well as order-related information, including delivery address, recipient’s signature, date and time of order placement and fulfilment, names and quantities of purchased goods, price, applied discounts, chosen payment method and related payment data.

8. Personal data are processed for the following purposes:

performing sales and ensuring the delivery of orders (customer identification, contract formation, transaction confirmation, organisation of delivery, warranty service);
supporting and improving the operation of the website decollection.lv;
developing and promoting the product range;
customer service, handling inquiries, complaints and returns;
payment administration and processing potential debt.

Personal data may also be used for:

business analytics and planning (compiling statistics, assessing operational performance, researching customer preferences, preparing internal reports, conducting marketing surveys and minimising business risks).

9. Payment processing is provided by the payment platform makecommerce.lv; therefore, DE Holding SIA transfers the personal data necessary to execute the payment to the platform owner, Maksekeskus AS.

Legal Bases for Processing

10. Customers’ personal data are processed on the following legal bases:

the data subject’s voluntary consent;
performance of contractual and legal obligations of the Seller;
the Seller’s legitimate interests, including commercial activities, fraud prevention, service improvement and ensuring security.

Processing, Protection and Storage of Personal Data

11. As part of personal data processing, the Seller may use both automated and manual methods of analysing information, including order data. This may include elements of profiling based on the Customer’s interests or previously purchased products, for the purpose of personalising product offers, discounts and promotions in line with the Customer’s preferences.

12. Where possible and necessary, the Seller processes anonymised (non-identifying) data that do not allow the Customer’s identity to be directly determined.

13. Where consent has been given to receive marketing materials, the Customer’s personal data may be used to send both general and personalised information: news, special offers, promotional notices, as well as information tailored to the interests of a specific Customer.

14. Personal data may be disclosed to the following categories of recipients: the Seller’s employees and authorised representatives, IT solution providers, database service providers, data centres, analytics and marketing companies, as well as public authorities and supervisory bodies — only to the extent required by law.

15. To ensure the security of personal data, the Seller implements up-to-date technical and organisational protection measures. Access to data is granted only to authorised persons, where necessary and within the scope of their professional duties.

16. Personal data are not transferred outside the European Union or the European Economic Area.

17. Personal data retention periods are determined as follows:

until such time as either party (the Customer or the Seller) has a legitimate interest in using the data (for example, for the protection of rights, performance of a contract, or dispute resolution);
for the period prescribed by applicable legislation, where a data retention obligation exists.

Upon expiry of the above periods, personal data are deleted, destroyed or archived in accordance with applicable legal requirements.

Data Subject Rights

18. The Customer (data subject) has the following rights:

to obtain information from the Seller about the purposes, scope and legal bases of data processing;
to request restriction of processing or to object to processing, except where processing is based on obligations arising from law or contract;
to submit a request to exercise their rights in writing or electronically;
to receive a copy of their personal data in writing or in a commonly used electronic format.

19. The Seller reviews and responds to the Customer’s requests within the time limits prescribed by applicable law.

20. If the Customer believes that their data protection rights have been infringed, they have the right to lodge a complaint with the Data State Inspectorate of the Republic of Latvia.

Other Provisions

21. The Seller reserves the right to amend and supplement this Privacy Policy. The current version of the document is always available on the online store’s website decollection.lv.